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Short Description
We are looking for Billing / Cash App Process Lead enthusiasts,mid-level positions.The specialists we are looking for will have the opportunity to deepen their knowledge in billing and cash applications resolution, to deliver qualitative service to our Clients and to develop their professional career following many paths Capgemini is opening in this domain.
Qualifications
- Very good Communication Skills;
- Work on stringent deadlines and extended hours during quarter and month ends;
- Strong attention to detail with the ability to adhere to processes and procedures;
- Proven time management skills as the need to prioritize tasks to meet deadlines is essential;
- Ability to work within a team however, also able to use own initiative and be a self-driven when required;
- Committed in providing outstanding customer service (To Clients and Candidates) within set timelines and delivery standards.
Must have
- Proficient in English Communication;
- Analytical skills;
- Good Knowledge of MS Office i.e. Word, Excel, PowerPoint;
- Team management experience;
- Special certification on STC or automation process.
Good to have
- Have exposure on transition or process improvement projects;
- Experience to handle larger team across locations;
- Experience in handling F&A for logistics industry.
Job Responsibilities
- Manage the Billing or any STC process;
- Should be able to work with stake holders across locations;
- Manage team and drive them to achieve the CSLs and targets;
- To monitor team, their performance and motivate them for achieving team goals;
- Set challenging targets to the team members and train them on the process;
- Liase with clients through daily, weekly, monthly calls;
- Maintain accuracy of the team;
- Handle emails / requests and escalations from the clients.
Competencies and Skills
Core Behaviours
Service & Delivery
BPO Process
Coaching
Customer Care
Finance & Accounting
Financial Reporting
Reporting and Tools
Ref. code
1688687
Posted on
13 Jul 2023
Experience level
Experienced Professional
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting
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