We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be have 3 years of experience cold calling .
Note: Its a night shift remote role.
Requirement:
Must be Fluent in English.
Must have 3 years of cold calling experience.
Responsibilities:
- Establish relationships with new customers
- maintain and grow relationships with existing customers
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Salary: From Rs100,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a WIFI connection and Pc or Laptop?
Experience:
- cold Calling: 3 years (Preferred)
Language:
- English Professionally (Preferred)
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